Track your order
Every order gets a reference in the form LVK-XXXXXX. Keep it, and any of the three routes below will tell you where your parcel is in under a minute.
The link we send you
Once the courier collects your parcel · usually within 24 hours of dispatch · we send a tracking link by SMS to the number on the order, and by email if you gave us one. It opens the courier’s own live status.
No link after two business days? That usually means the parcel is still being packed rather than lost. Message us and we will check.
Ask us on WhatsApp
Send your LVK-XXXXXX reference to +91 88474 43431 and we will reply with the current status. Usually within a couple of hours, between 9 AM and 9 PM, every day.
This is the fastest route, and the one most of our customers actually use.
From your account
If you were signed in when you ordered, your account lists every order with its live status · no reference number needed.
When a parcel is late
Most orders land inside the 3 to 5 business day window. If yours has not moved for 48 hours, tell us. Email akgroups431@gmail.com or WhatsApp the reference, and we will chase the courier ourselves.
You get one of two answers from us: a new delivery date we have actually confirmed, or a fresh parcel sent at our cost if the first one is lost. We do not leave a lost order sitting as somebody else’s problem.
Still need a hand?
Message us and a person answers, 9 AM to 9 PM every day. Or walk in to the shop on Gandhi Chowk, Gidderbaha.